| Bay Area Video Coalition |
San Francisco, CA
Aug 2017 - Present |
| Jr. Systems Administrator |
| Salesforce Administrator – Developed, implemented, and tested apex scripts and workflows to automate class enrollment processes and improve engagement with clients |
| Rebuilt physical network infrastructure and implemented VPN, subnets, VLANs, DHCP, and DNS, reducing network complexity and allowing offsite access |
| Implemented a domain and Active Directory, allowing IT to efficiently manage user accounts |
| Automated imaging for Macs and Windows, reducing downtime from days to hours |
| Built an automated file backup system for network shares |
| Used Nagios to monitor network and server health to maintain high availability of services |
| Migrated servers to VMWare ESXI, reducing physical space use and electrical costs |
| Provided superior support to a user base of 30 and 100+ machines |
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|
San Francisco, CA
Jan 2017 - Aug 2017 |
| Support Technician |
| Served as primary technical support for all BAVC programs and employees and performed root cause analysis to resolve technical problems |
| Utilized scripting to efficiently manage and maintain over 50 classroom computers |
| Maintained backend networking infrastructure and Linux and Windows servers |
| Documented detailed support ticket data for tracking and reporting issues |
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| Mission Economic Development Center |
San Francisco, CA
Oct 2016 - Dec 2016 |
| Mission Techies Intern |
| Taught basic HTML, CSS, and Javascript to other interns |
| Designed websites for local businesses using HTML, CSS, Javascript, and WordPress |
| Refurbished over 60 laptops for the nonprofit Mission Bit |
| Provided computer technical support for the local community |
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